In episode #85, I address churn tracking. Finance and Customer Success like to track churn dates differently.

- What is churn? When the customer completely leaves us.

- How finance tracks churn

- How Customer Success tracks churn

Subscribe to Ben’s SaaS newsletter: https://mailchi.mp/df1db6bf8bca/the-saas-cfo-sign-up-landing-page

SaaS Metrics courses here: https://www.thesaasacademy.com/

Join Ben’s SaaS community here: https://www.thesaasacademy.com/offers/ivNjwYDx/checkout

Follow Ben on LinkedIn: https://www.linkedin.com/in/benrmurray