SaaS Metrics School

SaaS Metrics School

Hosted by: Ben Murray

Ben Murray brings you actionable SaaS metrics lessons that he has learned through years of being in the SaaS CFO trenches. Whether you are new to SaaS or a SaaS veteran, learn the latest SaaS and AI metrics, finance,...

All Episodes

Episodes

Per-Seat Pricing Is Dying: What the Shift to Usage-Based SaaS Means for Your Margins

Is per-seat pricing dying a slow death, and is your SaaS expense structure ready for its replacement? In episode #373, Ben Murray breaks down the shift from per-seat subscriptions to usage and outcome-based pricing,...
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The Two SaaStr Annual Slides Every SaaS Operator Needs to See Today

Are you a legacy SaaS company quietly hoping for a recovery that isn't coming? In episode #372, Ben Murray breaks down two slides from Jason Lemkin's State of SaaS keynote at SaaStr Annual that every SaaS operator and...
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2 AI Metrics Every SaaS CFO Should Track Today

If you're shipping AI product lines, are you measuring the two metrics that actually tell you whether your AI is making money β€” or burning it? In episode #371, Ben Murray covers two AI unit economics metrics every...
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What Belongs in AI COGS? The Financial Framework SaaS Companies Are Scrambling to Build

Are AI inference costs already eating into your gross margin β€” and you can't even see them on your P&L? In episode #370, Ben Murray breaks down exactly what belongs in AI COGS for SaaS companies offering an...
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How Claude Opus 4.7's New Tokenizer Quietly Raised Your AI Bill by Up to 35%

Did your AI bill just jump overnight β€” even though no one announced a price increase? In episode #369, Ben Murray breaks down the hidden AI price hike that's quietly hitting SaaS P&Ls this month. Anthropic shipped...
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Why Token Usage Tells You Almost Nothing About Your AI Product's Real Value

Can you actually prove what your AI product is doing for customers β€” or are you still pointing at token counts and hoping the board nods along? In episode #368, Ben Murray breaks down the four layers of AI measurement...
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Salesforce Invented a New KPI on an Earnings Call β€” Here's Why You Should Too

Salesforce just invented a new metric on their latest earnings call β€” not because they needed one, but because Wall Street didn't have the vocabulary to value what they built. In episode #366, Ben Murray breaks down...
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Should You Price on Outcomes? What HubSpot's $0.50 Bet Means for Your SaaS Revenue Model

HubSpot's 50-cent bet may have just forced every SaaS founder to ask whether their current revenue model is still defensible. In episode #365, Ben Murray breaks down HubSpot's April 2nd announcement β€” slashing its...
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AI Inference Costs Are Crushing SaaS Gross Margins β€” Here's What to Do About It

Is your AI SaaS company skating on thin ice because of exploding compute costs you're not tracking? In episode #365, Ben Murray tackles one of the most pressing financial challenges facing AI-first SaaS companies: the...
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How to Track Digital Labor in Your SaaS P&L

In episode #364, Ben Murray breaks down how SaaS finance teams should structure their chart of accounts to properly track inference costs, productivity AI, and agentic AI spend. As organizations shift from W-2...
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Where Tech Funding Is Flowing in 1Q26: AI Infrastructure, Vertical SaaS, and Enterprise Wins

Is your SaaS company competing for funding in a market that's already decided AI wins? The Q1 2026 data is in β€” and the numbers are decisive. If you're a SaaS founder thinking about your next raise β€” or a CFO modeling...
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Why Feeding Raw Data to AI Is Killing Your FP&A Accuracy

Are you feeding raw financial data straight into AI and wondering why the results are inconsistent β€” or worse, just wrong? AI is only as good as the data architecture underneath it. For SaaS CFOs and operators running...
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