All Episodes
Episodes
How Do We Track Retention When We Offer Multi-year Contracts
In episode #207, I address retention in a multi-year contract environment. Should we use only classic retention analysis?
- The 3 retention metrics
- When to apply the renewal rate?
- What is renewal rate?
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I Rarely See This Metric Tracked in SaaS Companies
In episode #206, I address a non-financial metric that I love. That is NPS or CSAT. But you see a lot of folks who would rather pass on NPS.
- Any feedback is good feedback
- NPS
- Try my NPS tool
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How to Tackle Your Retention Problem
In episode #205, I address the must-have retention metrics and how to zero in on retention problems.
- The 3 retention metrics
- Where’s my retention problem?
- Cohort vs. aggregate retention
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Do Your VC’s Not Care Anymore?
In episode #204, I address a post by SaaStr about VC’s checking out on current investments. What now?
- Set your own financial roadmap
- Forecasting
- 5 Pillar SaaS Metrics Framework
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Improving Your DSO and Cash Flow
In episode #203, I address invoicing, cash collections, and cash flow. Cash flow starts with timely and accurate invoicing.
- Timely and accurate invoicing
- Days Sales Outstanding
- Cash collections
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Do I Really Have to Code All Expenses to a Department?
In episode #202, I address a reader question about coding expenses. They attended my CAC webinar and had a great question about how far you go with expense coding.
- Coding expenses to the department level
-...
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How to Segment Your CAC
In episode #201, I address the foundation of CAC and segmentation. It takes a lot of good expense detail to get fancy with our CAC calculations.
- New vs. existing allocation
- CAC segmentation
CAC webinar on May...
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The Ultimate SaaS Metrics Checklist for Your Business
Episode 200 – The Ultimate SaaS Metrics Checklist for Your Business
In episode #200, it’s fitting for episode 200 that I share my 5 Pillar SaaS Metrics Framework. It acs as your guide and roadmap to calculating the...
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My ARR when Switching from Long-term Contracts to Consumption Model
In episode #199, I address the tricky question of what is ARR. There are many revenue streams in SaaS and we have to be careful how add up our ARR.
- SaaS revenue streams
- What is ARR?
- Subscription to...
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You Are Less Than 2M ARR and Want to Exit
In episode #198, I address what you need if you are early-stage and want to exit. I just gave a coaching call on this to someone prepping a smaller SaaS company for sale.
- Accounting
- SaaS P&L
- MRR...
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Your MRR Schedule is Worth its Weight in Gold
Episode 197 – Your MRR Schedule is Worth its Weight in Gold
In episode #197, I address due diligence and your MRR schedule. Your MRR schedule will ALWAYS be requested in due diligence.
- What is an MRR schedule?
- How...
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The Foundation of CAC Part 4
In episode #196, I address the foundation of CAC in this four-part series. Today, let’s talk PLG and SLG. And segmenting your CAC.
- SLG and PLG impact on CAC
- Don’t forget to segment your CAC
The foundation of CAC...
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